Delivery Options

When you collect your order from a Travelex store you will need to provide the credit or debit card that you used to pay for your order online, as well as either a full UK photographic driving licence, passport or EU ID card (we do not accept provisional driving licences).

The name on the debit or credit card must match the name of the person collecting the order and identification used.

A list of available currencies can be seen here

Please click here for a list of all of our current collection locations. Alternatively, you can select delivery of your order to your home address.

The name on the card must match the name of the person collecting the order and identification used.

No, the rates offered are only available as part of Travelex’s online offering and therefore do not apply to in-store purchases unless they have been pre-ordered online.

You will not be charged a fee for a click and collect order. You can collect an order from our stores across the UK. Find your nearest store here.

ATM Click & Collect allows you to order foreign currency online and collect from a Click & Collect enabled ATM at a designated location.

When you collect your order from a Travelex ATM, you will need your order confirmation number, Date of Birth, and One Time Pin (OTP).

Currently only Euros and US Dollars are available for collection via ATM Click & Collect, with more to come.

Please click here for a list of all our current collection ATM locations. Alternatively, you can select one of our other products and collect your order from one of our bureau locations or have your order delivered to your home address.

Please click here for a list of all our current collection locations. The ATM location you selected for collection during your order process must be the location you collect from.

You will not be charged a fee for an ATM Click & Collect order. Find your nearest ATM location here.

Home delivery orders for Travel Money or Travelex Money Card have a minimum order value of £100 and maximum of £2,500 per person per day.

Click & Collect orders for Travel Money have a minimum order value of £40. Click & Collect orders for Travelex Money Card have a minimum order value limit of £50 and all Click & Collect orders have a maximum value of £4,999.99 per person per day.

Orders for collection at a designated Travelex Click & Collect ATM are subject to a maximum value equivalent to 800 Euros or US Dollars.

Please note, if you top up your card online, you can load a maximum of GBP £5000 per transaction. You can only store a maximum of GBP £5000 in Card Fund balance (including all Currencies) on your card at any one time.

You can choose to collect your order at Travelex stores or designated Travelex ATMs within the UK (store list available here) or have it delivered direct to your home address.^*

^* If selecting Home Delivery, we are only able to deliver to your registered billing address on your payment card.

When ordering your currency online you will be able to select the date that you would like to either have your currency delivered to your home or when you would like to collect it from one of our stores. The time period between ordering and collecting all other currencies depends on the specific currency ordered and the collection location selected.

For home delivery orders there is a possibility that Royal Mail may deliver your order on the Saturday, however this is not guaranteed. If you choose Monday delivery, please note that Royal Mail may deliver your order on Saturday.

A signature will be required on delivery. All foreign currency banknotes and travellers cheques home delivery orders are sent by Royal Mail Special Delivery (unless we advise you otherwise) and only to your credit or debit card billing address. A valid landline home telephone number is required for home delivery. Please note that if your order includes a Travelex Money Card, this will be delivered separately and normally arrives within 3 to 5 business days.

Royal Mail Special Delivery is available to 99% of UK addresses. For details and exceptions visit www.royalmail.com

Please see below table for charges that apply to cash orders. For home delivery orders, delivery is free for all orders of £500 or more. There are no delivery fees associated with Travel Money Card Orders.