Contact Us
Our friendly team is always here to chat.
Key information
Sharing card details
Please note that, for security reasons, you must not include your full Travelex Money Card number in any written correspondence. The card number should always be supplied by providing the first six and last four digits only, for example 1234 56xx xxxx 0123.
In the interests of security, we will not be able to discuss certain subjects by email.
Travelex Customer Support
For assistance with the following:
- General enquiries about Travelex Money Cards
- Online card orders
- Guidance setting up your online or App card account
- Available currencies
Mastercard Card Services
For assistance with the following:
- Card and account activations
- Pin-related assistance
- Lost or stolen cards
- Help with username and/or passwords
- Queries regarding transactions on your account or balance enquiries
- Cashing out and/or closing your card account
- Questions about the card and functionality in any country
- Accessing a copy of your account information
- Understanding how your information is used to manage your card account
- Finding the closest ATM
- Expired cards
Call using the national relay service for people with hearing and speech difficulties.
More about using the relay service on: Relay UK - homepage | Relay UK (bt.com)
Calling from overseas?
Assistance for the below topics:
Calling from | Call free on |
|---|
14 of countries
Alternatively, call from anywhere in the world (including cell/mobile) on +44 203 284 8395††
- † Charges may apply if calling from a hotel or cell phone.
- †† Remember to add the international prefix of the country you are in at the beginning of this number (in most cases this is 00). Calls to this number are not free and will be subject to charged from the network or location from where you are calling.
- Travelex Money Card is issued by PrePay Technologies Limited pursuant to license by Mastercard International.
- PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic MoneyRegulations 2011 (FRN: 900010) for the issuing of electronic money and payment instruments. Mastercard is a registered trademark, and the circles design is atrademark of Mastercard International Incorporated.