Travel smart with Travelex Plus

No, your membership stays active as long as you remain subscribed to Plus marketing emails.

Yes! Travelex Plus is an individual membership, so anyone in your household can sign up separately.

Currently, Travelex Plus is UK only, but we plan to expand internationally. Members will be notified when benefits extend to other countries.

No! There’s no minimum spend requirement to stay a Travelex Plus member. In the future, we may introduce membership tiers with additional perks for frequent users.

Travelex Plus membership materials are currently digital only and accessible through the emails you receive from us. However, you can still use member benefits in- store by showing your digital membership card, which can be found in any Travelex Plus email from us, and by providing your email address.

Travelex Plus is open to UK residents aged 18 years or older.

No, joining Travelex Plus is completely free.

You can join Travelex Plus either in store during a transaction at a UK Travelex bureau to receive a rate improvement and zero commission; or online for free.

No! You can join online for free without making a transaction.

Click the unsubscribe link in any Travelex Plus email to opt out. This removes you from Travelex Plus and you won't receive further emails.

Not at this time. You’ll need to leave Travelex Plus by clicking the unsubscribe link in any Travelex Plus email.

Yes, unsubscribing from marketing emails will result in the loss of your Travelex Plus benefits and membership.

No, opting into Travelex Plus emails is required to receive Travelex Plus benefits as this is the only way we can share your membership digital card and discount code with you. If you unsubscribe from Travelex Plus emails, you will lose access to your benefits.

You can’t sign up directly via phone, but a Travelex team member can guide you through the online sign-up process.

Yes, you can, but opting out of Travelex Plus emails will result in losing your Travelex Plus membership as this is the only way we can share your digital membership card and benefits with you.

Travelex Plus members enjoy exclusive exchange rates, 0% commission on in-store purchases in the UK, access to exclusive rate sales, and many more premium benefits.

Yes! Travelex Plus benefits apply to both buying and selling foreign currency.

No! There are no usage limits on Travelex Plus benefits.

Travelex Plus discounts apply to cash currency exchange as well as Travelex Money Card loads and reloads.

Yes! You can use your Travelex Plus discount at any UK Travelex bureaux or redeem your benefits online and in-app.

Your digital membership card will be sent to your email.

No, you will not receive a notification before your first trip discount expires.

Travelex Plus benefits apply to all currencies available for the product you purchase, except GBP

No, membership benefits are linked to your personal email and cannot be transferred or shared.

You can use your Travelex Plus benefits instantly. In-store joiners, you will receive an instant discount on your first transaction and ongoing benefits as well as a next trip discount valid for 30 days. Online joiners will receive a next trip discount valid for 30 days

If your email is incorrect, you won’t receive your Travelex Plus benefits. To fix this, sign up again. If joining Travelex Plus in-store, please double check your email with staff before completing your transaction.

At present you are unable to update email address. Please unsubscribe and re-join Travelex Plus with your accessible email address.

Check your spam or junk folder and make sure that you have entered the correct email address. If you still haven't received your email, please contact Travelex customer service for assistance.

You will need to re-sign up to Travelex plus with your accessible email address

You can share your feedback by calling 0345 872 7627 or emailing helpdesk.onlinetravelmoney@travelex.com.

Updates will be communicated via email, and the latest terms and conditions will be posted on the Travelex website.

Yes, existing members will be notified of any new benefits and these benefits will be applied automatically if you are eligible